Kidbrooke Storage Terms and Conditions
These Terms and Conditions set out the basis on which storage services are provided by Kidbrooke Storage. They apply to all customers who make a booking, place items into storage, or use any related facility or service offered as part of the storage agreement. By confirming a reservation or using the premises, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, and any specific conditions agreed in advance. For clarity, references to storage services, self-storage, and storage units in these Terms may be used interchangeably where the context allows.
The purpose of these terms is to explain the service relationship in plain language. They describe how a booking is made, when payment is due, what happens if a booking is cancelled, what liability applies, and which goods may not be stored. They also explain the customer’s responsibility for compliance with waste laws and the consequences of leaving items behind. Please read everything carefully before proceeding with a reservation or moving items onto site.
1. Booking process A booking is only confirmed once Kidbrooke Storage has accepted the reservation and, where required, received any deposit or initial payment. Availability may change until confirmation is issued. A booking request may be made by phone, online, or in person, but no contract is formed until confirmation is provided in writing or by another durable record. Customers must provide accurate information, including their name, address, contact details, and a clear description of the goods to be stored. We may refuse or cancel a booking if the information supplied is incomplete, misleading, or indicates a risk to health, safety, security, or lawful operation of the facility.
The customer is responsible for ensuring that the chosen unit, service period, and access arrangements meet their needs. Any quotation is based on the details supplied at the time of enquiry and may change if those details prove inaccurate. If a booking is made for a business, partnership, or other organisation, the person making the booking confirms they have authority to bind that entity to these terms. The storage agreement begins on the agreed start date and continues until it ends in accordance with these terms or a separate written agreement.
Access to the storage facility may be subject to reasonable operational rules, security procedures, and identification checks. We may introduce or amend such rules from time to time where reasonably necessary for safety, compliance, or the effective use of the premises. Customers must comply with all site instructions, vehicle rules, loading requirements, and staff directions. Failure to comply may result in restricted access, suspension, or termination of the storage agreement.
2. Payments and charges All fees must be paid in advance unless we agree otherwise in writing. Charges may include rent, deposits, administration fees, late payment fees, lock replacement charges, cleaning costs, disposal costs, and any other applicable service fees stated in the booking confirmation or price schedule. Payment must be made using the approved methods offered by Kidbrooke Storage. We reserve the right to amend prices from time to time, but any increase will not affect a fixed-term booking already confirmed unless permitted by law or set out in the agreement.
If payment is not received by the due date, we may charge interest or a reasonable administrative fee to the extent permitted by law, and we may refuse access to the unit until the account is brought up to date. Continued non-payment may lead to the exercise of lien rights or other lawful remedies, including the sale or disposal of goods after the required notices and waiting periods have been given. Any costs arising from recovery action, collections, enforcement, or disposal may be passed to the customer where lawful.
Security deposits, where taken, will normally be refunded after the agreement ends, provided the unit has been vacated, cleaned, and left in satisfactory condition, and provided there are no outstanding amounts owed. Deductions may be made for damage beyond fair wear and tear, rubbish removal, cleaning, unpaid fees, missing keys or access devices, or any breach of these terms. Refund timing may vary depending on inspection and account reconciliation.
3. Cancellations, early termination, and ending the agreement Customers may cancel a booking before the start date, but any cancellation rights depend on the type of service reserved and whether the service has already commenced. Where a consumer has booked online or remotely, any statutory cooling-off rights will apply only to the extent permitted by UK law and subject to any valid exceptions for services that begin before the cancellation period ends, where the customer has agreed to early performance. If the storage service has already started, charges may be due for the period used and any non-recoverable costs incurred.
For fixed-term agreements, early termination may not automatically end liability for charges up to the agreed end date unless expressly stated in writing. For rolling or periodic agreements, either party may usually end the arrangement by giving the required notice stated in the booking confirmation or, if none is stated, by giving reasonable notice. We may terminate immediately if the customer commits a serious breach, stores prohibited items, fails to pay, or behaves in a way that creates risk, nuisance, or unlawful activity. On termination, the customer must remove all goods promptly and leave the unit swept clean and empty.
If goods are not removed by the end date, we may continue to charge storage fees and may take lawful steps to remove, store, dispose of, or sell the items after giving any notice required by law or contract. The customer remains responsible for all resulting costs and any unpaid charges. No refund will be due for unused time unless required by law or expressly agreed in writing.
4. Customer responsibilities and permitted items The customer must only store goods that they legally own or have the authority to store and must ensure that the goods are suitable for storage in a shared commercial facility. Items must be packed, labelled, and secured appropriately to reduce the risk of damage, leakage, infestation, or contamination. The customer is responsible for determining whether goods require special conditions, such as temperature control, insurance, or enhanced protection. Unless specifically agreed, the service does not include valuation, inventory management, packing, or handling advice.
The following items must not be stored: explosives, flammable liquids, gases, illegal drugs, stolen goods, weapons, ammunition, toxic or radioactive materials, perishable food, live animals, plants, waste intended for unlawful disposal, or any item prohibited by law or by facility rules. We may also prohibit items that present a health hazard, security risk, infestation risk, or damage risk. If prohibited goods are discovered, we may remove them, notify the relevant authorities where appropriate, and recover all resulting costs from the customer.
Customers must not use the unit as a place of residence, business trading premises, workshop, or place for unsafe activities unless expressly agreed in writing. The unit must not be altered, drilled, painted, or used in a way that damages the facility. Customers must keep their access credentials secure and notify us promptly if they are lost, stolen, or misused. Any unauthorised access or suspected breach must be reported immediately.
5. Liability and insurance Kidbrooke Storage will exercise reasonable care and skill in providing the storage service, but we are not responsible for losses arising from the customer’s own acts or omissions, including improper packing, overfilling, failure to insure, or storage of unsuitable goods. Unless required by law, we do not accept responsibility for indirect loss, loss of profit, loss of business, loss of opportunity, or any consequential damages. Our total liability for direct loss or damage caused by our proven negligence, breach of contract, or breach of statutory duty will be limited to the amount permitted by law and, where lawful, may be capped at the fees paid for the relevant period.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under UK law. Customers are strongly advised to maintain adequate insurance for the full replacement value of the goods stored, including cover for theft, fire, flood, escape of water, accidental damage, and any other risks relevant to the items placed in storage. If the customer chooses not to insure, they accept the associated risk.
We are not liable for losses caused by events outside our reasonable control, including severe weather, fire, flood, power failure, industrial action, acts of vandalism by third parties, terrorism, civil disturbance, government action, or any other force majeure event. Where such events occur, we may suspend services, restrict access, relocate goods if reasonably necessary, or end the agreement if continued performance becomes impracticable or unlawful. Any such action will be taken in a manner we reasonably consider appropriate in the circumstances.
6. Waste regulations and abandoned items Customers must not leave waste, rubbish, packaging, contaminated materials, or unwanted goods in or around the unit unless prior written permission has been given. Any item left behind after the agreement ends may be treated as abandoned if not collected within the period stated in any notice we issue or, where no period is stated, within a reasonable time allowed by law. We may dispose of abandoned goods in accordance with applicable legislation and may charge the customer for collection, storage, handling, and disposal costs.
The customer is responsible for removing all waste generated by their use of the unit, including pallets, crates, wrapping, cartons, old furniture, damaged items, and any other refuse. Waste must not be dumped, burned, or left in communal areas. If the customer leaves hazardous, controlled, or commercial waste, they must comply with all applicable UK waste, environmental, and disposal laws. We may require proof of lawful disposal where relevant. Any breach may result in immediate termination of the agreement and notification to enforcement authorities if necessary.
Where items have been abandoned or are otherwise left without lawful authority, we reserve the right to open the unit, remove contents, assess the condition of the goods, and store or dispose of them after following any legal notice requirements. Any sale proceeds, after lawful deductions for outstanding debts and expenses, will be handled in accordance with applicable law. The customer remains liable for any shortfall.
7. Security, access, and use of the facility We operate the premises with reasonable security measures, which may include CCTV, access control, alarms, lighting, and staff supervision. However, no system can guarantee complete security, and customers remain responsible for their own goods. Access may be restricted during maintenance, emergencies, public holidays, or operational disruptions. We may also temporarily limit access where required for safety, compliance checks, or enforcement of these terms.
Customers must not share access codes, keys, or entry devices except with authorised persons acting on their behalf. They are responsible for all activity linked to their account or access credentials. We may suspend access if we reasonably suspect misuse, fraud, or a breach of these terms. We are entitled to inspect units where necessary for safety, repairs, legal compliance, or suspected breach, and may do so without notice in an emergency or where immediate action is reasonably required.
8. Changes to terms We may update these Terms and Conditions from time to time to reflect changes in law, operational requirements, pricing structures, or service improvements. The version in force at the time of booking will apply to that agreement unless a change is required by law or is otherwise applicable to an ongoing arrangement on reasonable notice. Any material change will take effect from the date stated in the revised terms and will not reduce rights that cannot lawfully be limited.
9. General provisions If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No failure or delay by Kidbrooke Storage in exercising any right or remedy will operate as a waiver of that right or remedy. Any waiver must be in writing. The customer may not transfer or assign the agreement without our prior written consent. We may assign or subcontract our obligations where lawful and where this does not materially reduce the service provided.
These terms, together with the booking confirmation and any written amendments, constitute the entire agreement between the parties in relation to the storage service, to the extent permitted by law. The customer confirms that they have read, understood, and accepted the terms before using the storage unit or taking possession of any access device. Where a customer is acting on behalf of another person or organisation, they confirm that they have authority to accept these conditions on that party’s behalf.
10. Governing law These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer has statutory rights to bring proceedings in another forum that cannot lawfully be excluded. If any issue arises, the parties agree to act reasonably and in good faith to resolve it without unnecessary delay before commencing formal proceedings.