Storage Kidbrooke Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Kidbrooke provides storage, removal, packing, and associated services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual, business, or organisation that requests or uses our services.
Services means any storage, removal, packing, handling, transportation, or related services provided by Storage Kidbrooke.
Goods means the items that you ask us to store, move, pack, handle, or transport.
Contract means the agreement between you and Storage Kidbrooke for the supply of Services, incorporating these Terms and Conditions.
Working Day means any day other than Saturday, Sunday, or a public holiday.
2. Scope of Services
Storage Kidbrooke provides storage and removal services for household and commercial goods, including collection, transportation, and delivery where agreed. The specific Services to be provided will be set out in our written quotation or booking confirmation.
We reserve the right to refuse to provide Services where, in our reasonable opinion, it would be unsafe, unlawful, or otherwise inappropriate to do so.
3. Booking Process
3.1 You may request a quotation for our Services by contacting us and providing accurate information about the property locations, access conditions, volume and nature of Goods, and required dates.
3.2 Any quotation issued by Storage Kidbrooke is based on the information you have provided. If that information is incomplete or inaccurate, we may amend or withdraw the quotation, or charge additional fees to reflect the actual work required.
3.3 A Contract is formed only when you confirm acceptance of our quotation and we issue a booking confirmation. Verbal or provisional quotations do not constitute a binding Contract.
3.4 We may request a deposit or prepayment as part of the booking process. If you fail to pay the required deposit by the date specified, we may cancel or decline the booking.
3.5 You are responsible for checking that all details in the quotation and booking confirmation are correct, including dates, addresses, access details, and the scope of Services. Any requested changes must be communicated promptly and may result in revised charges.
4. Access, Parking, and Customer Obligations
4.1 You must ensure that suitable access and parking are available for our vehicles at both collection and delivery locations. This includes obtaining any necessary permits or authorisations and ensuring that driveways, entrances, lifts, and stairways are clear.
4.2 If we are unable to gain suitable access or park due to reasons beyond our control, we may charge for waiting time, additional time on site, or alternative arrangements. If Services cannot be carried out safely or legally, we may cancel or suspend the Services and charge for any time and costs incurred.
4.3 You must ensure that Goods are ready for collection at the agreed time, suitably packed where packing is not included in our Services, and that you or an authorised representative is present to provide instructions and sign any necessary documentation.
4.4 You warrant that you own the Goods or have full authority from the owner to arrange for their storage or removal, and that no other party has conflicting rights over them.
5. Payments and Charges
5.1 Prices for our Services will be set out in the quotation or booking confirmation. Unless stated otherwise, all prices are exclusive of any applicable taxes or third party charges.
5.2 Payment terms will be specified in your quotation or invoice. Unless otherwise agreed in writing, payment for removal and transportation Services is due in advance of the scheduled service date, and payment for ongoing storage is due monthly in advance.
5.3 We may require card details or another payment method to secure a booking. By providing payment details, you authorise us to collect charges in accordance with these Terms and Conditions.
5.4 If payment is not received by the due date, we may suspend Services, refuse release of stored Goods, or cancel bookings. We reserve the right to charge interest on overdue amounts at the statutory rate, together with any reasonable costs incurred in recovering the debt.
5.5 Additional charges may apply where:
There are delays caused by you, your contractors, or third parties.
Access is more difficult than advised or requires special equipment or additional staff.
Goods require additional packing, dismantling, or reassembly not included in the quotation.
You request additional Services or changes to the agreed schedule.
5.6 Storage charges are calculated based on the storage space allocated, duration, and any additional services such as handling or inventory. We may adjust storage charges by giving you reasonable prior notice.
6. Cancellations and Amendments
6.1 You may cancel or amend a booking by giving us written notice. The following cancellation charges may apply, unless otherwise set out in your quotation:
If you cancel more than seven Working Days before the scheduled service date, we may retain part or all of any deposit to cover administrative costs.
If you cancel within seven Working Days but more than two Working Days before the scheduled service date, we may charge up to fifty percent of the quoted price.
If you cancel within two Working Days of the scheduled service date or on the day of service, we may charge up to one hundred percent of the quoted price.
6.2 If you request a change of date, location, or scope of Services, we will endeavour to accommodate your request but cannot guarantee availability. Changes may result in revised pricing or additional charges.
6.3 We reserve the right to cancel or reschedule Services in the event of circumstances beyond our reasonable control, including severe weather, road closures, industrial action, vehicle breakdown, or safety concerns. In such cases, our liability will be limited to rescheduling the Services or refunding any prepayments for Services not yet provided.
7. Goods Not Accepted for Storage or Removal
7.1 We do not accept for storage or removal any of the following items, and you must not include them with your Goods:
Explosive, flammable, or hazardous materials, including gas cylinders, fuel, paints, solvents, and chemicals.
Perishable items, including food and plants, that may deteriorate or attract pests.
Illegal items, stolen goods, or items in breach of statutory regulations.
Cash, precious metals, jewellery, watches, stones, securities, or other high-value items unless specifically agreed in writing.
Living creatures of any kind.
7.2 If such items are discovered, we may remove, dispose of, or otherwise deal with them at your risk and expense, and we may terminate the Contract immediately.
8. Packing, Handling, and Customer Preparation
8.1 Where packing is included as part of the Services, we will use materials and methods that we consider appropriate for the nature of the Goods. However, we do not guarantee that packing will be suitable for items of exceptional fragility or value unless expressly agreed in writing.
8.2 Where packing is not included, you are responsible for ensuring that all Goods are adequately packed, labelled, and prepared for transport and storage. We may decline to move or store items that are inadequately packed or present a safety risk.
8.3 You are responsible for disconnecting and securing all appliances, draining fluids where necessary, and complying with any manufacturer instructions. We do not disconnect or reconnect gas appliances or undertake specialist electrical work.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing the Services. However, our liability for loss of or damage to Goods, or for delay, is subject to the limitations in this section.
9.2 We will not be liable for:
Loss or damage arising from your failure to pack adequately where packing is your responsibility.
Loss of or damage to fragile items where they have not been packed by us.
Loss or damage caused by wear and tear, inherent defects, atmospheric conditions, vermin, or gradual deterioration.
Loss or damage to items that we have advised cannot safely be moved or stored, where you have insisted that we proceed.
Loss of earnings, loss of profits, loss of opportunity, or any indirect or consequential loss.
9.3 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, will not exceed the lower of the cost value of the Goods or a fair market valuation, subject to any financial limits specified in your quotation or insurance terms.
9.4 You are responsible for arranging any additional insurance cover you consider appropriate for the Goods, particularly items of high value or special importance.
9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
10. Claims and Time Limits
10.1 You must inspect Goods upon delivery or retrieval and notify us promptly of any apparent loss or damage.
10.2 Any claims for loss or damage must be made in writing within seven days of delivery or retrieval of the Goods. For storage claims, the time limit runs from the date you first became, or ought reasonably to have become, aware of the loss or damage.
10.3 If you fail to notify us within the required period, we may not be liable for any loss or damage except where you can show that it was not reasonably possible to notify us within that time and that you made the claim as soon as reasonably possible.
11. Waste, Rubbish, and Environmental Regulations
11.1 Storage Kidbrooke is not a waste disposal service. You must not present for removal or storage any items that are intended as rubbish or waste, including building rubble, household refuse, or hazardous waste, unless we have expressly agreed to provide an appropriate waste collection service.
11.2 Where we agree to remove unwanted items, such items will be treated as waste and may be subject to separate charges to cover handling, transport, and lawful disposal in accordance with applicable waste and environmental regulations.
11.3 You confirm that any waste or unwanted items provided for removal are not hazardous and may lawfully be transported and disposed of as general waste, unless you have expressly informed us otherwise and we have agreed suitable arrangements.
11.4 Any costs, penalties, or liabilities incurred by us because of your failure to comply with waste or environmental regulations, or your misdescription of waste, will be recoverable from you in full.
12. Storage Terms and Right of Lien
12.1 For storage Services, the minimum storage period and notice requirements for termination will be set out in your quotation or storage agreement.
12.2 Storage fees are payable in advance. If any storage fees or other charges remain unpaid, we are entitled to exercise a lien over your Goods, retaining them until all sums due are paid.
12.3 If fees remain unpaid for a prolonged period, we may, after giving you reasonable notice, sell or otherwise dispose of some or all of the Goods to recover our charges. Any surplus funds after deduction of costs and charges will be held for you.
13. Data Protection and Privacy
13.1 We will collect and process personal data about you for the purpose of providing Services, handling payments, managing bookings, and complying with our legal obligations.
13.2 Your personal data will be handled in accordance with applicable data protection legislation. We may share your information with third party providers where required to perform the Services or to comply with legal or regulatory requirements.
14. Complaints and Dispute Resolution
14.1 If you have any concerns about our Services, you should raise them with us as soon as possible so that we can try to resolve the issue promptly.
14.2 We will investigate complaints in good faith and, where appropriate, may propose corrective actions, partial refunds, or other remedies at our discretion and subject to these Terms and Conditions.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and Storage Kidbrooke agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. General Provisions
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract.
16.2 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be severed from the remaining provisions, which will continue in full force and effect.
16.3 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.4 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to provide the Services.
16.5 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between you and Storage Kidbrooke in relation to the Services and supersede any prior understandings or representations.
